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Elements and Performance Criteria

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Understanding of own work role and responsibilities

Volunteering as a choice and as being based on reciprocity

How personal values and attitudes may impact on work as a volunteer

Job role and accountability

The need for relevant background checks to be undertaken by the organisation

The need for undertaking relevantmandatory training

Organisation expectations of volunteers

Valuing self as a volunteer

Personal motivations for volunteering

Personal expectations to be gained from volunteer work

Understanding of the volunteering sector including the nature of volunteer work and the importance of volunteer work to the community

Understanding of organisation information including various roles rights and responsibilities and organisation processes policies and procedures

Understanding of relevant legislative and procedural requirements including requirements relating to mandatory notification where relevant

Essential skills

The candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Follow organisation policies and protocols

Liaise and report appropriately to supervisor

Adhere to own work role and responsibilities

Comply with a range of relevant legislative and procedural requirements

Demonstrate the application of interpersonal relationships of organisation social ethical and operational standards and use of appropriate interpersonal styles and techniques

Communicate in a clear and concise manner in both written and verbal modes

Literacy skills to identify work requirements and process basic relevant workplace documentation

Respond to routine problems related to the workplace working under supervision appropriate to the job role

Request advice assistance clarification andor further information

Seek and receive feedback

Adhere to policies and procedures

Work as part of a team with paid and unpaid staff

Use information technology appropriate to specific tasks

Follow instructionsdirections

Maintain confidentiality

Relate to people in a way which appropriately acknowledges diversity

Organise and manage ones own time

Demonstrate safe and effective use of workplace technology in line with work health and safety WHS guidelines

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings

This unit will be most appropriately assessed in the workplace and under the normal range of workplace conditions

Where for reasons of safety space or access to equipment and resources assessment takes place away from the workplace the assessment environment should represent workplace conditions as closely as possible

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to

appropriate workplace where assessment can take place

relevant organisation policy protocols and procedures

equipment and resources normally used in the workplace

Method of assessment may include

Observation in the workplace

Written assignmentsprojects

Case study and scenario analysis

Role play simulation

Range Statement

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Principles of volunteering may include:	Philosophy of volunteering Definition and principles of volunteering Awareness of: Volunteer Australia's national standards for involving volunteers in not-for-profit organisations National Agenda on Volunteering: Beyond the International Year of Volunteers Australasian Association for Volunteer Administrators (AAVA) Volunteer infrastructure includes peak bodies at state/national level, resource and referral centres, websites and National Volunteer Skills Centre

Diversity may relate to differences and may include:	Languages Educational background Experience Skills and knowledge Gender Race or cultural origin Physical capability Age Socioeconomic status Religious affiliation Marital status Sexual orientation Personality styles Learning styles Working styles Motivations for volunteering Expectations of volunteer work People new to volunteering

Organisation may include:	Mission and vision statement Strategic and business plans (particularly relating to the volunteer program) Structure of the organisation including lines of communication, roles, responsibilities and authority Aim of volunteer involvement in the organisation Rights and corresponding responsibilities of the organisation to volunteers Rights and corresponding responsibilities of volunteers to the organisation Expectations of volunteers by the organisation Expectations of the organisation/volunteer work by volunteers

Legislation/policies and procedures may relate to:	Policies and procedures including: WHS equal opportunity, harassment and discrimination privacy - personal, organisation and client confidentiality - personal, organisation and client insurance - coverage risk management out of pocket expenses/reimbursement of expenses grievance and disciplinary relationship/difference between paid and unpaid staff use of motor vehicles duty of care orientation, education and training for volunteers employment and recruitment procedures of volunteers minimum/maximum time commitments of volunteer staff pre-employment reference audits/checks (i.e. police etc) volunteer involvement, appropriate roles and position descriptions orientation program for volunteers recognition of volunteer contribution to the organisation support structures/mechanisms for volunteers

Volunteers may include:	Unpaid workers who are in paid employment elsewhere - part-time or full-time Unpaid workers who are not in paid employment

Appropriate persons volunteers may relate to:	Supervisors Paid and unpaid colleagues Trainer Clients/customers General public